Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer Fulfillment Solutions team as a North American Customer Fulfillment Solutions Representative, you are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. 

Key activities within this entry level role include, order entry, reviewing/actioning reports, troubleshooting & resolving order issues, updating the customer on the status of their order and resolving issues relating to invoicing and billing issues. In this role, you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with sales, distribution partners, customers, and across the entire supply chain team.

Qualifications

Job Summary:

Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results

Enter customer orders with a focus on quality, accuracy and speed

Manage inbound calls and the phone queue

Proactively manage existing customer orders

Prevent and reduce, returns, and invoicing issues

Prioritise & manage high volume of requests from Customers & Sales Team

Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product

Keep customers proactivity informed about the status of their orders

Manage critical cases with a sense of urgency and ownership

What we're looking for:

0-2 years of customer service/ fulfillment/procurement experience

Digital mindset: comfortable entering and retrieving data in a variety of software, CRM and ERP platforms 

Digital mindset: comfortable entering and retrieving data in a variety of software, CRM and ERP platforms 

An ability to work in a cross-functional environment with peers & immediate leadership

Energetic, strong interpersonal, organizational and communication skills

A motivated self-starter with strong problem-solving skills 

Excellent time management skills & ability to prioritize work from multiple channels

Ability to understand specific business objectives, priorities and key processes

Cross-functional and global collaboration with peers, Sales, & Supply Chain 

Meets/exceeds responsiveness expectation to customers & internal assignments

Awareness of Quality Framework initiatives including document management, continuous improvement projects and basic ISO quality management system awareness 

Understands the role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities

Meets/exceeds responsiveness expectation on internal assignments

Thrives in a fast-paced but fun work environment

This is a hybrid position, requiring a minimum of 2 days in the office  

Ability to work 3 statutory holidays per year in lieu of vacation or paid time off

Ability to work Monday - Fridays (8 hour shift), within the working window of 8:00AM-6:30PM, depending on our assigned region

Knowledge, Skills & Abilities:

Diploma/certificate preferred in Business, Supply Chain or equivalent experience

Knowledge of SAP & Salesforce or other ERP and CRM software

Basic presentation skills

Understanding & employment of proper written, verbal, & meeting etiquette

Basic commercial reconciliation

Google Suite expertise

Additional Information

We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.