An employer is seeking a Customer Service Representative for a large logistics company sitting in Ann Arbor, MI. Responsibilities include:
Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, training new team members, data entry and invoice payment
Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies
Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations
Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction

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