**Customer Service Representative** CRA Fairfield County, CT, US Pay Rate Low: 20.00 | Pay Rate High: 20.00 + Added - 22/01/2025 Apply for Job _Our client, a leading global consumer-centric medical device company is looking for a Customer Service Representative. This is your chance to work with a global company with nearly 13,000 employees located in 30 countries_ + **Location** - Fairfield County, CT (Hybrid) + **Terms:** 3 month contract w/possibility of extension + **Pay:** $20/hr. + **Schedule:** Monday-Friday, 8:30am-5pm; availability to also work 10am-6:30pm **What you will be doing:** + Manage all incoming communications from internal and external customers, addressing queries and issues while providing timely resolutions. Ensure proper follow-up on any matters arising from customer contacts. + Accurately enter all orders received via phone, fax, email, and EDI (Electronic Data Interchange) to ensure customer satisfaction and efficient processing. + Oversee all aspects of customer returns, including data entry and follow-up to ensure products are returned and refunds are issued by Accounting. + Address product and service complaints, entering all relevant details into the complaint tracking system. Collaborate with the Product Surveillance team during complaint investigations and complete all necessary follow-up actions. + Manage service and repair inquiries, providing Level 1 support to resolve issues or directing customers to the appropriate department for further assistance. + Ensure adherence to service objectives, including managing incoming call queues, maintaining proper call conduct, processing fax/EDI orders promptly, and ensuring processing accuracy. + Serve as a point of contact for daily operational questions and information related to assigned areas. + Maintain service documents and tools used by the department, both online and offline, for your specific area of responsibility. + Notify management of any issues with procedures, information, systems, or negative service situations within your area of assignment. + Collect, compile, and distribute relevant information to enhance company operations when appropriate. + Follow the schedule set by the Supervisor, minimizing non-work-related downtime. + Perform additional duties or assignments as required by management.. **What you bring to the company:** + Minimum of 3 years of experience in a small call center environment (10-25 people). + Excellent interpersonal and communication skills. + Proven ability to collaborate effectively within a team. + Skilled at building relationships with a diverse range of customers. + Capable of multitasking and working independently with minimal supervision. + High accuracy in data entry and strong organizational abilities. + Proficient in Microsoft Office Suite, including Excel, Word, and Outlook. + Advanced knowledge of Microsoft Access and Excel is a plus. + Previous experience in order entry, customer service, or a medical-related field is a plus. + Ability to interact effectively with management at all levels. Proficient in sourcing and category management concepts, practices, and procedures. \#LI-DNP INDBH We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.