Job Description An employer is seeking a Customer Service Representative for a large logistics company sitting in Ann Arbor, MI. Responsibilities include: Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, training new team members, data entry and invoice payment Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2 years of related work experience and call center environment Excellent typing and 10-key skills Experience with Microsoft Office Availability to work a variety of shifts, including days, evenings, nights, and weekends Ability to work independently with little or no supervision and/or in a team environment Familiarity with DOT regulations Transportation experience Ability to work independently, with little or no supervision and/or in a team environment Excellent verbal and written communication skills Positive, can-do attitude to achieve goals Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders Strong organizational and investigative skills Creativity and good judgment in problem-solving and communications null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.