**Position:** Customer Service Representative **Job Description:** As **Arrow Global Components** (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides. **Customer Service Representative** The Amazing **Customer Service Representative** team in Gdansk is built of 80+ Customer Service Representatives, 7 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you! **What You Will Be Doing at Arrow?** The Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer. + **Order to Invoice** process. + **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail). + Order Management. + Managing and handling of all relevant backlog alerts. + Managing and responding to all requested customer backlog changes. + Close cooperation with other departments like Sales, Assets and Logistics. + Driving **On-Time-Delivery performance** in line with **customer and company goals** . + Generating **customer satisfaction** . + Driving efficiency. **What Are We Looking For?** + **English on min C1** level (both spoken and written), additional language is an asset. + **At least 1-2 years of Customer Service** , **Order Management** or **Sales experience** + Good knowledge of MS Office, Excel is a plus + Accountability + **Communication and coordination** skills + **Customer-oriented** attitude + **Team player** **What is in it For You?** + **Permanent contract** with 3 months' probation period. + Interesting **career development** opportunities in a quickly growing environment. + **Premium Medical Care** program + **Dental Package.** + **MyBenefit System** (including MultiSport Card & vouchers). + Dynamic environment with a **friendly work atmosphere.** + **Fully remote recruitment process.** Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. **\#LI-KA1** **Location:** PL-Gdansk, Poland (Aleja Grunwaldzka) **Time Type:** Full time **Job Category:** Sales Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.