Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)

Able to communicate effectively with customersAbility to function well as part of a teamBasic computer skillsTime management skillsPositive attitudeAbility to work independentlyClear communication skillsProfessional and clean appearance18 years of age or older

Education:

High School diploma or equivalent experience preferred0-2 years’ previous work experience

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contactProcess orders and assignmentsEnter data into the computer systemReference pricing and delivery informationPerform word processing assignments, filing, and related clerical dutiesRespond to customer questions, complaints, and requestsSet up new records and maintain existing recordsPerform word processing assignments, filing, and related clerical dutiesProcess all necessary paperwork in preparation for auction day, securing necessary approvalsPerforms other duties as assigned