Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

At Agilent, we are committed to delivering exceptional customer experiences across all stages of the product journey. We are looking for a dedicated Customer Service Representative to join our dynamic team, where you will play a pivotal role in ensuring customer satisfaction and driving smooth, efficient processes. This is a great opportunity for individuals with experience in customer service, project management, and multi-regional coordination.

Key Responsibilities:

Provide both pre-sales and post-sales consulting to customers, assisting with order fulfillment, customer service requests, repair/calibration inquiries, product returns, invoicing, contract administration, and more.

Oversee the entire customer experience, managing orders from initiation to installation, while ensuring compliance with local and international laws, financial requirements, and customer sales contracts.

Resolve customer service issues for complex, multi-country or multi-regional accounts, acting as the liaison between customers and internal teams (e.g., sales, logistics, manufacturing, and service delivery).

Influence production and/or shipping schedules, and address price change queries, ensuring alignment with customer needs and operational capabilities.

Identify potential business opportunities and follow up accordingly.

Lead customer service projects that require cross-functional coordination and support.

Solve a wide range of customer service-related challenges, adjusting strategies as needed based on scope and complexity of the issue.

This role will be on a Hybrid Set-up (Work at Home on Mondays and Fridays and Onsite on Tuesdays to Thursday) from 8:30 AM – 5:00 PM.

Qualifications

Bachelor’s Degree, or equivalent experience.

Proven experience in customer service, project management, or a related field.

In-depth knowledge and experience in customer service operations with the ability to work independently and handle a variety of complex tasks.

Strong communication and problem-solving skills with a proven ability to manage multiple projects at once.

Experience in multi-country or multi-regional account management is a plus.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 6, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $28.25 - $44.14/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service