Work Schedule

Environmental Conditions

Job Description

Employee Name & Job Title:  

Customer Service Representative II

Group/Division – Career Band – Job Family – Job Sub Family:

LSG Commercial

Reports to:

CS Supervisor

Position Location:

Madrid (Spain)

Number of Direct Reports:

Not applicable

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.

POSITION DESCRIPTION & SPECIFIC JOB DUTIES:

Provide exceptional customer service and support to clients, ensuring their inquiries and issues are resolved in a timely and satisfactory manner.

Collaborate with cross-functional teams to determine and implement flawless solutions for customers including tenders and projects

Maintain a high level of professionalism and represent the company's values in all customer interactions escalating when required.

Actively seek out ways to enhance customer satisfaction and effectively implement necessary improvements.

Compete with a sense of urgency to meet and exceed customer service goals.

COMPETENCY RELATED REQUIREMENTS & MINIMUM YEARS OF EXPERIENCE:  

Proven experience in a customer service role, preferably in a fast-paced environment (minimum 6 month).

Good level of English skills (formal certification in English is not necessary)  

EDUCATION:

No minimum education required

REQUIRED SKILLS, IF APPLICABLE:

Strong communication skills, both written and verbal.

Excellent problem-solving abilities and the ability to think creatively and time management.

Strict attention to detail and ability to multitask effectively.

Ability to work independently and as part of a team.

PREVIOUS TRAINING, PROFESSIONAL CERTIFICATIONS, ETC:

Non required