Job description

As a Customer Service Representative here at evoke, you will work as part of a dedicated team who provide excellent customer service via Chat, Email and telephone. You will have the chance to represent our business by building great relationships with our customers, providing support and answering queries. If you like variety, connecting with people and working as part of a team, this role will be perfect for you.

 What you will be doing:

Providing a high level of customer support and satisfaction by assisting customers via Chat, Email or Phone (this role will be a mixture of all three) Processing customer documents where needed Offering support to customers to address any errors or technical faults, taking ownership of any customer disputes or issues Creating added value by supporting cross sell initiatives and promotional offers Identifying and flagging any trends in customer feedback and opportunities for continuous improvement Identifies customer feedback trends and raises with management Ensuring regulatory compliance through adherence to process and procedures Working as part of a team to provide colleague support and assistance when needed
Who we are looking for:

Relevant experience working in a customer service role, ideally using telephone, chat and/or email or minimum of 2nd year of undergraduate education Able to demonstrate strong English written and verbal communication skills Evidence of working to targets and a multi-tasking environment where you have been required to support more than one customer at once Good attention to detail, able to complete tasks and actions in a timely and accurate manner Good problem-solving skills, experience of complaint handling and resolution would be desirable but is not essential A team player who thrives in a fast paced but fun environment. You will be proactive in approach and always strive for excellence Motivated and engaged team members who want to learn, take ownership and provide great service to their colleagues and our customersPlease note, this role works on a shifting schedule with opportunity for hybrid working, and we will need you to have flexibility as our business operates 7 days week

What we offer: 

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: 

• Financial: Competitive salary and bonus schemes. 

• Hybrid working: Our employees can work from home up to 40% of the time with 60% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! 

• Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday. 

• Healthcare and Wellness: Tools and services to help support your well-being, including support with mental health and financial education. 

 More about evoke 

 We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction, and ambition for the business. There couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke. 

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. 

Apply 

 At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. 

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. 

Apply today to kickstart your application with the evoke Family!