We have a great opportunity for an experienced Customer Service Representative to join our team in Ottawa. In this role you will be supporting our lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing.

Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy.
 

Responsibilities Include:

Issue and track customer units for services performed by outside vendors and arrange for billing Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer including but not limited to getting Vendor quotation and issuing a quotation to customers Review customer purchase order for services required and identify additional work performed beyond the scope of original quote Perform receiving of customer’s units into our CRM: Gage or FSM or others Triage customer’s unit to be serviced locally or offloaded to other network Labs Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required Perform Shipping and Receiving duties including preparing local and international shipping documents

Job Requirements:

A minimum of 2 years of customer service experience Excellent digital literacy, including MS Word, Excel, Outlook, Oracle, Gage or other CRM experience Works efficiently in a team environment Excellent verbal and written communications skills with ability to tailor communication and style to differing audiences Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work Able to work a flexible schedule with occasional overtime Ability to lift 50 lbs. Ability to acquire Controlled Goods Program (CGP) security clearance

Preferred:

Prior experience with quoting and invoicing is a plus Bilingual English and French would be an asset

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.