Customer Service Representative

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedicationStepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customerWorking each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standardsNavigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Customer Service Representative

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedicationStepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customerWorking each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standardsNavigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Qualifications

High school diploma, GED or equivalentMinimum of 18 years oldComfortable working with computers, mobile devices, and new technologiesPhysical ability to stand and walk for an eight-hour shift, as well lift and handle baggageAbility to acquire a SIDA badge and meet airport requirements for badgingLegally authorized to work in the United States without sponsorshipAbility to meet the Company attendance standards and uniform and appearance standards

Posting expires 02-08-2025

Qualifications

High school diploma, GED or equivalentMinimum of 18 years oldComfortable working with computers, mobile devices, and new technologiesPhysical ability to stand and walk for an eight-hour shift, as well lift and handle baggageAbility to acquire a SIDA badge and meet airport requirements for badgingLegally authorized to work in the United States without sponsorshipAbility to meet the Company attendance standards and uniform and appearance standards

Posting expires 02-08-2025