Description We are seeking a Customer Service Representative to join our team in the Health Pharm/Biotech industry, located in Somerset, New Jersey. In this role, you will be the point of contact for our customers, primarily handling their inquiries and maintaining their accounts. Responsibilities: • Handle customer inquiries and provide accurate, valid, and complete information using the correct methods and tools • Use customer service software to keep track of customer interactions, transactions, comments, and complaints • Process customer applications and paperwork in a timely and efficient manner • Maintain and update customer records in the database, including notes about interactions • Work closely with other team members to meet and exceed customer service goals • Use computer programs to track customer interactions and data • Demonstrate patience and understanding when dealing with customers, especially those who may need extra assistance • Resolve customer issues, directing them to the appropriate department or person if needed • Regularly review customer accounts and take necessary actions based on their status • Ensure customer satisfaction and provide detail oriented customer support. Requirements • Minimum of 1 year of experience in a customer service role within the Health Pharm/Biotech industry • Proficiency in using customer service software for tracking and resolving customer issues • Strong knowledge of general computer programs • Excellent customer service skills with a proven track record of resolving customer inquiries and complaints • Proven ability to perform data entry tasks with high accuracy and attention to detail TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .