Roles&Responsibilities:

• Encourage customer loyalty by identifying each customer’s specific needs and utilizing available resources and/or systems to meet their needs.
• Listen effectively to gather data on customer requirements and make recommendations which benefit both the customer and the Company.
• Ensure all commitments to customer enquiries on matters relating to order status and product problems.
• Investigate customer problems promptly and take necessary action to meet problem resolution.
• Proactively seek out and utilise tools and resources to resolve enquiries.
• Channel new customer prospects to the most appropriate resource.
• Escalate customer enquiries to the Customer Service Manager where appropriate. Seek guidance from the Customer Service Manager on the appropriate course of action for dealing with similar situations in the future.
• Identify and enter all critical information necessary for account creation.
• Follow-up on orders, check on shipments and modify orders as necessary.
• Set up participants within appropriate account and ensure accurate links to the appropriate customer account and sub-accounts.
• Control badge management by setting up control badges, make changes as appropriate, and identify/resolve concerns in a timely manner

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.