Job Description: We are seeking a dedicated Customer Care Representative to respond to internal and external customer inquiries via phone and email, resolving issues within department standards and goals. Essential Duties and Responsibilities: + Answer inbound customer calls and emails related to placing orders, order status, product information, or pricing. + Regularly monitor emails and ensure department goals are met while providing exceptional customer service. + Process customer orders and complaints in the ERP system (Oracle) promptly and accurately. + Proactively inform leadership of any foreseen issues or challenges. + Collaborate effectively with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales to resolve customer issues. + Create and maintain customer accounts. + Attend, understand, and actively participate in daily department Key Performance Indicator (KPI) meetings. + Meet individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels. + Resolve technical issues over the phone and prepare Return Merchandise Authorizations (RMA) as needed. Additional Skills & Qualifications: + Minimum of 1 year of customer service experience or technical experience + Typing speed of 30 WPM + Proficiency with Microsoft Office Work Environment: + The building is relatively new (built in 2019) and features an open, airy, and clean space. + Standing desks and a wall of windows within the Customer Service area. + Smaller team of 15 people, with most having come through TEK. + Working hours: 9:00am-5:30pm Monday - Friday Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.