Description We are offering a permanent employment opportunity for a Customer Service Representative in the Manufacturing industry, based in a location in California. This role involves processing customer orders, handling return requests, and resolving customer issues in a timely manner. Responsibilities: • Providing exceptional service to customers through various communication channels such as phone and email. • Evaluating and processing warranty returns. • Staying informed about product lines, market trends, and relevant events. • Reporting customer complaints and errors to the appropriate authority. • Consistently maintaining accurate customer records and files. • Processing customer orders and issuing return authorization numbers accurately and efficiently. • Resolving customer complaints, concerns, and inquiries promptly. • Ensuring regular and consistent attendance. • Performing other duties as assigned by management. Requirements • Proven experience in a customer service role in the manufacturing industry. • Demonstrated ability to provide high-quality customer service in a call center environment. • Proficiency in using customer service software, databases, and tools. • Exceptional ability to handle and resolve customer inquiries and complaints. • Excellent communication and interpersonal skills. • Knowledge of manufacturing processes and products. • Ability to multitask, prioritize, and manage time effectively. • Familiarity with the operations of tennis courts is an added advantage. • High school diploma or equivalent; higher degree from a recognized institution preferred. • Willingness to work on shifts, over weekends, and on public holidays, if required. • Bilingual or multilingual skills would be a plus. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .