Description We are in search of a Customer Service Representative to join our team within the Healthcare/NHS industry, located in Minneapolis, Minnesota. This role provides a unique opportunity to work from home while serving as a vital link between patients and healthcare providers. Your role will entail processing complex and sensitive information, advocating for patients, and ensuring high-quality service delivery. Responsibilities: • Accurately process patient appointments, authorizations, claims, invoices, eligibility benefits, and appeals. • Maintain meticulous records of patient interactions and transactions, documenting details of inquiries, complaints, and comments. • Utilize double monitors for efficient data entry and resource usage while adhering to guidelines. • Support other team members with daily paperwork load to document and resolve patient issues. • Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures. • Exhibit superior communication skills that demonstrate commitment to quality care and concern for both internal and external customers. • Provide services to internal and external customers involving the exchange of complex and sensitive information, acting as a patient advocate. • Utilize company systems to resolve customer needs and assist in the choice of Primary Care Providers (PCP). • Assist Telehealth Nurses as necessary and provide general information about the medical group to new or potential members. • Ensure adherence to company's Telecommuter Policy and meet department standards for attendance and performance metrics. Requirements • Proficient in Customer Service, able to handle and resolve patient queries effectively. • Skilled in Data Entry, ensuring accurate input of patient details into the system. • Ability to handle Documentation, maintaining records of patient interactions and transactions. • Experienced in providing Training to entry level staff members on customer service protocols. • Knowledge of Healthcare Procedures and Policies, ensuring adherence to NHS guidelines. • Able to Schedule Appointments, managing patient bookings efficiently. • Capable of handling Invoice related tasks, ensuring timely billing and payment. • Committed to Quality, constantly seeking to improve service delivery. • Familiarity with About Time software for efficient time management. • Proficient in Internet usage for research and communication purposes. • Understanding of Medical Coverage policies to guide patients accurately. • Ability to manage Benefit Functions, including processing claims and patient paperwork. • Skilled in handling Paperwork, ensuring accurate filing and record keeping. • Ability to Perform Ad Hoc Financial tasks as required. • Experienced in Claim Administration, processing patient claims efficiently. • Excellent command of English Language for effective communication. • Strong Communication Skills, able to interact with patients and team members effectively. • Proficiency in Spanish Language, catering to a diverse patient base. • Reliable Attendance, demonstrating commitment to the role. • Proficient in Microsoft Office Suites for administrative tasks. • Experience in Interviewing, able to screen potential team members effectively. • Familiarity with HealthCare.gov for patient guidance. • Capable of processing Authorizations, managing patient approvals accurately. • Ability to monitor and improve service delivery based on Metrics. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .