Description This person will be responsible for customer contact in the areas of customer service and billing, performing billing activities within assigned parameters, successfully resolving escalated billing issues, validating usage information for more complex rate groups Responsibilities include resolving questions and problems and escalating more complex issues for resolution Responsible for performing standardized tasks associated with assigned billing parameters, which may include: summary billing, billing exceptions, inaccurate metering, non-meter billing set-up, electronic meter reads, contract processing Analyze and respond to moderately complex or escalated customer inquiries May be required to adapt standard procedures and processes to resolve customer issues Responsible for understanding and applying rate tariffs; keeps current on rate changes, communicates with internal and external customers as necessary Skills customer service, Customer support, outbound calls, inbound calls Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cedar Rapids,IA. Application Deadline This position is anticipated to close on Feb 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.