Role Purpose

Corning Emerging Business Development is looking for a qualified individual to join Automotive Glass Solutions Business.

This position will be responsible for Customer Service related activity to meet business objectives and to support customers in China, Korea and other Asian Region/countries:

Responsible for order management and logistics process (including sample requests) Develop knowledge of assigned customers, manage customer changes, and be able to anticipate future customer requirements. Develop and maintain good working relationships with external customers as well as with internal teams (i.e. Sales / Account Manager, Customer Project Engineer, etc.) Take ownership for your customer’s satisfaction. Resolve day-to-day problems with customers with appropriate communication. Implementation of process, policy, systems, and reporting as developed to support the needs to the business. Work closely with internal departments like production, sales, CPE, product line management, quality, finance, and supply chain. Key Responsibilities

Process customer PO

Receive PO and confirm its completion and correctness Load PO into system and trigger internal process Work with cross function Corning team to confirm the expected shipment date and feedback to customer Manage order changes Monitor the order progress Manage RMA process including credit and/or replacement order

Coordinate shipment

Confirm exact shipment date between customer and corning team Prepare all necessary shipment documents (Corning and Customer) Confirm packing condition Coordination of logistics for shipments Record and resolve shipment issue as needed Required Skills Strong customer service experience with good understanding of logistics Excellent verbal and written communication skills in English & Chinese is must; Korean language skill not ‘must’, but nice to have; Good cross functional team communication skill, team player Strong problem-solving skills, and independent execution skills Quick learner with clear and logical thinking, effective priority skills Ability to build and execute Excel spreadsheets Ability to function and thrive in a global team environment with an appreciation of aggressive goals Flexible, service-oriented with proactive attitude Stable, reliable, flexible Experiences/Education Bachelor’s degree (with 2-3 year experience) in related fields Experience in automotive business is a plus Desired Skills SAP experience Strong knowledge of commercial transaction processes Ability to effectively manage multiple tasks Demonstrates effective organizational skills Results oriented / accomplishment driven