Insight Global is seeking a Customer Service Representative who is detail-oriented, customer-focused, and passionate about providing excellent service. This role will be the first point of contact for customers, handling inquiries, order management, and after-sales support. The representative will collaborate with internal teams like logistics, sales, and technical support to ensure smooth communication and resolution of issues.

Key Responsibilities:
Customer Support: Respond to inquiries via phone, email, and chat , ensuring timely
and professional assistance.
Order Management: Assist customers with placing orders, tracking shipments, and
handling changes or cancellations via WooCommerce and Klarna.
Issue Resolution: Handle complaints with empathy, escalating issues to management
or the Claims Department as necessary.
Product Knowledge: Maintain a deep understanding of products and
services to provide accurate advice.
Follow-up: Ensure all queries and complaints are fully resolved, providing updates when
needed to guarantee customer satisfaction.
Collaboration: Work closely with logistics, sales, and technical teams to deliver
accurate information and solutions.
Documentation: Maintain detailed records of customer interactions using CRM
systems, AirTable, and Google Sheets.
Invoicing/Billing: Coordinate invoicing for delivery costs, working with accounting to
ensure accuracy.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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