Schedule: Monday through Friday, 8am -- 5pm (ONSITE). There would be no requirement to work weekends.

Duration: At least 12 months (can go longer or convert perm- can go into different departments if they are interested)

During this time, the new hire will learn: to process RMA requests, check on status of RMAs, assist customers via phone and email support, and will begin learning about other facets of our company and how they interact.

Duties & Responsibilities:
* Greet customers warmly and ascertain problem or reason for calling
* Manage customer complaints and inquiries through phone calls and emails
* Track customer interactions and issues and show ownership through resolution
* Monitor and process customer calls and ensure optimal level of customer satisfaction and resolve all outbound issues
* Coordinate with senior staff and escalate customer requirement and issues as per requirement
* Analyze/Solve problems
* Identifying the issues of customers rapidly and precisely
* Answer questions about warranties or terms of sale
* Inform customers about any changes made before and after the order process
* Provide ETA (Estimated Time Arrival) to customers for out of stock or delayed orders
* Research, create, and complete daily test results, parts not returned notices, and repair status reports in order to inform customer via email of current updates
* Ensure customer satisfaction

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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