Key Responsibilities:
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
Answer incoming and make outgoing customer telephone calls.
Receive and resolve, within established guidelines, customer questions and concerns.
Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
Track customer information and concerns and enter data into database.
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
Maintain new account files.
Work with supervisors to ensure that all missed stops and special pick-ups are completed daily.
Generate call-in work orders for drivers
Key Requirements:
High School Diploma or GED.
One (1) to Two (2) years customer service call center experience.
Ability to implement solutions to general and specific customer concerns.
Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word and Excel.
Good problem-solving ability.
Excellent data entry skills.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com