Customer Service Representative Department: Sales, Marketing, and Product Management Employment Type: Full Time Location: Liberty, SC Reporting To: Customer Service Manager Compensation: $20.00 / hour Description The Customer Service Support/Technical Specialist will provide technical support for challenging inquiries and perform routine customer service. The candidate will be expected to collaborate across locations with other customer service agents, purchasing managers, engineers, quality managers, and production managers, acting as a second line of support to better filter customer inquiries. Key Responsibilities + Provide email support for technical customer inquiries relating but not limited to: + Regulatory questions + Product disposal + Business ethics + Be able to direct customers to our website, share technical documents, provide product lifecycle status, and know who to ask for help. + Function as a liaison to suppliers for technical information with an emphasis on proper data storage. + Function as an internal liaison to help with the efficient flow of information. + Help build and contribute to technical databases. + Quotation/pricing responses using standardized pricing routines. + Stock check routines, determine product availability from current inventory, on order status and/or provide lead times for manufactured product. + Expedite open customer orders, determine status, and project ship dates, pull in/push out schedules when requested and acceptable to our production facilities. + Provide technical assistance when a competitor's part number is provided using current cross reference information or the competitor's website. + Verify customer product rejection/issues relating to Return Material Authorization {RMA) requests. Skills, Knowledge and Expertise + Excellent telephone communication and interpersonal skills. + Customer Service experience a plus. + Competent business letter writing and general math skills. + Microsoft Office suite knowledge. + Can work well under pressure/deadlines. + Two-year business degree or equivalent. + Customer service or inside-sales experience with distributor or OEM component sales. + Full body movement/good eyesight, hearing, and mental capabilities. + High level of stress. Benefits Benefits: + Competitive pay and benefits package + Opportunities for professional development and growth + A dynamic and collaborative work environment focused on innovation and continuous improvement. Join our team and play a pivotal role in transforming our manufacturing processes to achieve greater efficiency and excellence. We are committed to providing all employees with a competitive and fair compensation package. One element in our total compensation package is pay. The starting pay for this role is $20.00 to $20.00 per hour. Knowles’ Cornell Dubilier brand is a leading designer and manufacturer of custom high-energy discharge capacitors used in a wide range of medical, military, and commercial pulsed energy applications. Equal Opportunity Statement: We prohibit pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status. ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment. Notice to Staffing Agencies, Search Firms, and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position, and have agency login credentials to submit candidates to our career portal. Please do not submit resumes via e-mail, external website, or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.