Job Mission / Purpose:
Main function of job:
To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers..
To seek opportunities of improving the service that is provided for our external/internal customers.
To actively promote and support Stryker’s Sales Activities.
To seek opportunities of improving our services as a sales tool
To support the wider Customer Logistics team as a whole when and if required
Key Activities & Responsibilities
To offer our customers a first class service to compliment the rest of the Stryker Corporation.
Processing of sales orders.
Processing quotations, if needed
Processing invoices, if needed
Maintenance and promoting growth of our automated ordering systems
Managing On Time In Full KPIs where possible ensure timely delivery of products to meet customer requirements.
Trying to meet Service Levels / KPI´s
Pro-actively seek methods of improving the services provided by the department
The department supports the sales and where necessary, the marketing teams, in their endeavors to achieve the company sales targets.
To support the wider Customer Logistics team as a whole when and if required
Education/Experience:
Proven communication and writing skills.
Customer care experience.
Computer skills.
Min Matric or equivalent qualification
Essential
• 2 years' experience as an operative/specialist in your area (either in Stryker or elsewhere)
• Demonstrate previous team leading experience
• Demonstration of evidence of the following:
• Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement
• Active involvement in team engagement
• Must be energetic and of a personable nature.
• Clear communication skills are necessary.
• Accuracy and attention to detail is essential.
• Pro-active and the ability to consider the wider picture are important.
• Must be conscientious, committed, focused and professional in their work ethics.
• Ability to handle numerous tasks at any given moment and to work under pressure.