We have an outstanding Contract position for aCustomer Service Representativeto join a leading Company located in theHouston, TX surrounding area. Act as customer service interface to internal employees and external customers and perform all service-related activities (Answer in bound and make outbound calls. Understand and follow through with patient inquires , requests or complaints , Offer knowledgeable efficient and cheerful service). Job Responsibilities: + Process incoming faxes and save to the appropriate company directories + Update patient database as requested + Focus on meeting SLA times of tasks established + Update incorrect or missing information + Process electronic communications + Provide patient support to those patients who are not yet registered into systems so they may begin service with the monitor received + Supply World Class Customer Service + Have active listening, clear communication, empathy, timely response, problem-solving skills + Understand and follow through with the process on patient inquiries, requests and or complaints + Perform audits + Coordinate with other departments as needed + Provide responsive and reliable hospitality + Manage heavy Incoming and outgoing calls while maintaining a professional presence in all situations + Perform other related duties as assigned, including special projects Basic Hiring Criteria: + High School or equivalent and 0-1 years of experience VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance