Job Title: Customer Service RepresentativeJob Description The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both. Responsibilities + Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. + Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. + Refer unresolved customer grievances to designated departments for further investigation. + Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. + Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes. + Solicit sales of new or additional services or products. + Make daily outbound calls to customers to discuss and renew preventive maintenance contracts. + Clearly explain contract details, benefits, and address any customer questions and concerns. + Maintain accurate records of customer interactions and follow-up activities utilizing our systems. Essential Skills + Effective communication and interpersonal skills + Proven sales and negotiation skills + Time management and organizational skills + Customer service + Data entry + Inbound call handling + Customer care + Customer support + Microsoft Excel + Service + Outbound calls + Microsoft Office + Accounts receivable + Collection + Customer service call center experience + Technical support Additional Skills & Qualifications + Verbal and written communication skills + Attention to detail + Customer service skills and interpersonal skills + Ability to work independently and manage one’s time + Ability to accurately document and record customer/client information + Previous experience with computer applications, such as Microsoft Word and PowerPoint Work Environment Hybrid work environment with 3-4 days in the office. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Nashville,TN. Application Deadline This position is anticipated to close on Mar 10, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.