Description We are offering a permanent contract opportunity for a Customer Service Representative in the Wholesale Distribution - Dur Goods industry. Located in Rocky Mount, North Carolina, 27804, United States, our workplace thrives on effective communication and meticulous organization. Responsibilities: • Efficiently manage inbound and outbound customer calls • Provide exceptional customer service to enhance client satisfaction • Accurately enter customer data into the system for record-keeping • Deal with customer queries and concerns promptly and professionally • Maintain accurate and up-to-date customer credit records • Seamlessly handle email correspondence with customers • Utilize Microsoft Excel and Word for various administrative tasks • Accurately process customer credit applications • Schedule appointments as per customer convenience and company requirements • Monitor customer accounts and initiate appropriate actions when necessary. Requirements • Proven experience in answering inbound calls, demonstrating excellent communication and problem-solving skills. • Previous work in a call center customer service role is necessary, illustrating the ability to handle high-pressure situations. • Exceptional customer service skills are a must, showcasing the ability to empathize with and prioritize customer needs. • Proficiency in data entry, with a keen eye for detail and accuracy. • Experience in email correspondence, demonstrating detail oriented written communication and response management skills. • The ability to handle both inbound and outbound calls, indicating adaptability and multitasking skills. • Proficiency in Microsoft Excel and Microsoft Word is required, demonstrating strong computer literacy and data management abilities. • Demonstrated experience in order entry, showing the capability to process customer orders accurately and promptly. • Experience in scheduling appointments, indicating effective organizational and time management skills. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .