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Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Height, NJ team. This role is on a hybrid schedule and the role will last for at least one year with the potential to extend to 2 years total. The role guarantees a 40 hour work week and pays up to $29.30/hr.

Responsibilities:

Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
* Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
* Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
* Follow Brand and Care provided social FAQ documents for launches and key social moments
* Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
* Recognizes and recommends new ways to influence consumers in their purchase decision
* Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
* Provide social content and engagement recommendations based on consumer feedback and trends
* Stay up to date on new social media platforms, tools and best practices
* Live in the social ecosystem, stay on top of emerging trends in the landscape

Responsiveness
* Maintain 100% Reply Rate and established Response Time goals across social channels
* Maintain consumer satisfaction and sentiment scores as established by the group
* Monitor personal social KPI's using Sprinklr
* Offers schedule flexibility to support the needs of the business which included weekends
* Meets established quality standards in all contacts across all channels
* Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
* Documents product issues in a way that the information can be used for product improvement or development
* Accurately enters required information in the CRM and surveys to ensure data integrity


Job Qualifications
* Bachelor's Degree
* 1-2 years' social media engagement experience
* Customer Service experience desired
* Customer obsessed mindset
* Knowledge and experience with major social media platforms required
* Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
* Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
* Report back to internal team to funnel insights into product / experience / content creation strategy
* High level of organization, attention to detail and positive attitude
* Interest in beauty, fashion and/or lifestyle brands
* Exceptional writing skills
* Excellent problem-solving ability
* Proficient in Microsoft applications including PowerPoint, Word and Excel.

A1410077NY-Temp_1741365359 To Apply for this Job Click Here