At IAA Holdings, LLC (IAA), excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)

What are the Requirements?

Ability to communicate comfortably with customersA phenomenal teammate, willing to assist your peersDigital literacyTime management skillsPositive attitudeAbility to work independentlyStrong interpersonal skillsProfessional and clean appearanceWe'd also love someone open to learning automobile titling as part of their development!

Education and Certification Requirements:

A high school diploma is awesome, but equivalent work experience would be great too!0-2 years’ previous work experience

What Do IAA Customer Service Reps Do?

Provide a variety of customer support services through the mail, telephone, and direct personal contactProcess orders and assignments and enter data into our internal computer systemsReference pricing and delivery informationRespond to customer questions, inquiries, and requestsSet up new and maintain existing recordsPerform word processing assignments, filing, and related clerical dutiesProcess paperwork in preparation for auction day, securing necessary approvalsAssist with other duties around the office to help out