**Country:** Hong Kong **Location:** Unit 901, 9/F, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong **Position** : **Customer Service Representative APAC at LenelS2** **Reports to** : Supply Chain & Customer Service Manager APAC **Location** : Hong Kong **About LenelS2** LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers. **Key Responsibilities** + _Answer incoming phone calls and email messages from customers for the following functions:_ + _Order Processing / Order Status_ + _Return Materials Authorizations_ + _Pricing and Sales Quotations_ + _General Customer Inquiries_ + _Effectively resolve sensitive situations involving customer discrepancies_ + _Perform order entry and respond to order inquiries from customers_ + _Facilitate processing of return materials authorizations_ + _Communicate and coordinate with internal departments acting as a liaison for our customers_ + _Provide product pricing_ + _Maintain required quality levels for phone and data entry activities_ + _Follow pre-defined procedures to identify, evaluate and solve customer issues_ + _Other tasks as assigned_ **Qualifications** + Communicate effectively in person, over the phone and through email communications + Problem solving + Analyzing information + Multi-tasking + Quality focused – Attention to detail + People oriented **Benefits** + Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly. + Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases. + Experience and references in a customer service position. + Has initiative and takes ownership to follow through and resolve customer’s issues. + Enjoys an action oriented hands-on growth environment **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice