If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Customer Service Representative (CSR) role serves as a critical partner between global BPS customers within a specific Life Sciences site’s supporting departments and external customers. This role will be the point of contact for order management, change control communication management, pricing, quotations, part builds, quality complaints, scheduling, credit issues, and shipping. He or she works closely together with his / her internal departments within the same site and time zone. This role needs to have the ability to be agile, investigate key internal/external customer requirements, drive resolution and respond quickly with solutions providing accurate and timely information regarding customer needs to satisfy the customer.

This role will use his / her judgement to determine how to communicate information to the customers based on the complexity of the information to be conveyed, their knowledge of their customers’ learning styles, customer preferences and best practices on behalf of Saint-Gobain. This role must anticipate customer needs to offer out of the box solutions. To accomplish this responsibility, this role must examine any documentation, email or solution provided to ensure it meets the customers’ original request and does not create further actions, questions or unanswered needs. This role will be driven by empathy analyzing all document content and ensuring he / she understands all content or pushes back for clarity where needed before distribution to our customers. This role will proactively prepare answers to potential questions prior to the initial communication contact.