Introduction The Client Innovation Center Zagreb is one of the strategic IBM Centers for global delivery of Technology Support Services to clients worldwide. Our teams deliver extraordinary client experience and ensure that client businesses are moving forward by combining skills and our best technical solutions with client needs. The center is located in the City Plaza complex, reachable easily by public transportation and offering a variety of content including cafes, restaurants, shops as well as a fitness center and kindergarten. Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the control focal interacting with internal and external clients, vendors, and senior management, to coordinate our delivery services. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities As a Customer Service Representative, you're not just answering calls or responding to emails-you're solving problems, creating positive experiences, and building lasting relationships with clients. Your first interaction might involve a client needing urgent assistance. With your calm demeanor and quick problem-solving skills, you guide them to a solution, turning a stressful moment into a relief-filled experience. By the time the call ends, you've earned their trust and gratitude. Later, you're coordinating with a technician to ensure a service is completed on time. You prioritize schedules, solve logistical challenges, and ensure the client is kept informed every step of the way. Your decisions don't just resolve today's issue-they build confidence in the company's reliability. Every interaction, whether with a client, a technician, or a colleague, reinforces your role as the linchpin that holds the operation together. You're not just part of the team; you're at the center of ensuring every customer feels valued, every service runs smoothly, and every challenge is met with confidence and care. By the end of the day, you've not only met your responsibilities but have also left a series of positive impressions-on customers who feel heard, on colleagues who appreciate your collaboration, and on the organization that thrives on your dedication. 24/7 rotation, allowing flexible working options Required Technical and Professional Expertise + Proficiency in English (B2-C1) and German (B2-C1) is a key requirement for this role. + Problem-solving skills and making confident decisions in demanding situations are vital + Flexibility and adaptability to technology are essential, as you'll need to thrive in a dynamic environment and adjust to changing priorities with ease. + Prioritization, organization, and time management skills are necessary to effectively meet deadlines and manage multiple responsibilities. + Teamwork and collaboration skills are essential, as you'll work closely with diverse teams to achieve shared goals and deliver exceptional results. + Willingness to learn and grow is a must-have quality for success in this position. + Exceptional communication, interpersonal, and time management skills will set you apart. + Technical proficiency: familiarity with basic Microsoft Windows applications, including Word, Excel, Outlook, and PowerPoint, to efficiently manage tasks and communications. Preferred Technical and Professional Expertise + Knowledge of French or Italian is an advantage + Understanding of Customer Relationship Management (CRM): familiarity with CRM tools like Salesforce, Zendesk, or similar platforms to manage and track customer interactions effectively About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.