Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously introducing products and services that meet the client needs. Job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.

Responsibilities:

Executes the bank's risk culture and strives for operational excellenceDrives the client experienceGrows business knowledge and network by partnering with experts in small business, lending, and investments

Required Qualifications:

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the clientCollaborates effectively to get things done, building and nurturing strong relationshipsDisplays passion, commitment and drive to deliver an experience that improves our clients' financial livesCommunicates effectively, confidently and is comfortable engaging all clientsAbility to learn and adapt to new information and technology platformsWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulationsComfortable asking clients about their financial goals and introducing services and products that will meet their needsMinimum six months of client service experience in financial services, retail sales or another results-driven environmentMinimum of six months experience offering solutions and services based on the client's needsIn lieu of six months of client service experience, has previously completed the Bank of America financial center internship programFlexible to work weekends and/or extended hours as needed

bilingual Spanish required 

Desired Qualifications:

Experience in financial services and knowledge of financial services industry, products and solutionsSix months of cash handling experienceExperience working in an environment with individual and team goals where goals were routinely met or exceeded

Skills:

Active ListeningAdaptabilityAttention to DetailCollaborationCustomer and Client FocusClient Experience BrandingClient Solutions AdvisoryConflict ManagementReferral IdentificationRelationship BuildingAccount ManagementBusiness AcumenBusiness DevelopmentCritical ThinkingEmotional Intelligence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

20