We are seeking a Customer Service Representative to join our team! As our Customer Service Representative, you will be responsible for answering calls and emails from resort owners in a timely manner. This position answers questions from owners, deescalates concerns, and assists with booking reservations. Essential Job Duties + Respond to calls and emails from resort owners. + Assist owners with completing reservations and processing transactions. + Maintain a thorough knowledge of our resorts and amenities. + Manage resort owner's points accounts. Requirements + High school diploma or equivalent. + Proficient with Microsoft Office, including Excel and Outlook. + Attention to detail and ability to accurately input data. + Ability to multitask in a fast-paced environment. + Previous experience in customer service or call center operations desired. Benefits + Comprehensive insurance (medical, dental, vision & more) + 401(k) + Employee Assistance Program (EAP) + Health Savings Account (HSA) + Life Insurance (basic, voluntary, AD&D) + Company Perks and Discounts + Financial Education and Resources