Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

 

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

 

Primary Function and Scope:

Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.

Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

Responsible for keying in orders, processing faxes, and preparation of reports.

Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

Responds to customer needs.

Participates in special projects and performs additional duties as required.

 

Experience and Knowledge Required:

A High School Diploma or GED equivalency is required.

2 or more years of call center or customer service experience.

Focus on customer account management preferred

Prior textile industry knowledge is preferred.