The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.  

Competencies:

 

Proven superior customer service skills Accuracy – ability to process requests with minimal errors Excellent written and oral communication skills Excellent time management skills Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department’s team goals Demonstrated strong business acumen and understanding of PRS Business goals Ability to manage multiple priorities and be results oriented Excellent analytical and problem solving skills Accepts accountability and demonstrates good business judgment Strong PC skills including proficiency in Word and Excel

 

Education and Experience:

 

College degree preferred or relevant experience Strong Masterpiece knowledge/background experience preferred and/or Personal Lines Insurance knowledge Knowledge of Chubb PRS systems a plus  Knowledge of the PLS system a plus Knowledge of Commercial processing systems including CUW, WIP, E-premium, Customarq, and APEX a plus but not required

 

* Hours are flexible between 8:30 a.m. - 6:00 p.m.