Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

For more than 40 years, the Specialty Equipment Division has been serving businesses in the commercial equipment financing industry throughout the United States and Canada. These businesses have trusted us to reduce risk, help drive profitability and meet the needs of their customers.

The Specialty Equipment Services division is looking for a Bilingual French Customer Service Representative/Customer Service Specialist to join their team. The position will work from our Bellevue, WA office Monday through Friday and is eligible for a Hybrid work schedule after our initial training period.

Essential Job Functions and Responsibilities

In our Contact Center, you will:

Receive inbound phone calls from customers, answer their questions, and help solve problems.

Make outbound phone calls to insurance agents and brokers to confirm information.

Respond to correspondence and information requests by e-mail.

Perform data entry of information into our insurance-tracking database.

Gain product knowledge so you can talk about product features.

Perform other duties as assigned.

Job Requirements

High School Diploma or equivalent

Good typing skills: 40+ words per minute – if you are not sure of your typing level, we can test you and provide guidance on improving your typing skills.

Must speak, read, and write English and French fluently.

Generally, 4 to 6 years of related experience.  As appropriate for line of business, insurance licensure and/or certifications may be required.

Business Unit:

Salary Range:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.