Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

As our consumers’ first point of contact or for escalated issues, this position is responsible for taking inbound phone calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer credit information and products. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA).What You’ll Do

Take escalated consumer calls regarding their Equifax credit report.

Address consumers questions or concerns and to ensure the accuracy of their credit file 

Provide support and education regarding credit information, credit file interpretations and Equifax products

Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client.

Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute

Perform verifications of any information maintained on the credit file

Take escalated consumer calls from Equifax or outsource locations

Recommend changes or additions to existing consumer service policies, practices, or procedures    

Accurately document details of accessing consumer files and completing consumer's request

Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction

Resolves customer issues and answers questions to ensure a positive customer experience

Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment

Back-up to other Equifax or outsourcing locations in regards to consumer contacts

What experience you need

High school diploma, GED or equivalent required

Experience supporting customers via phone, online, chat or in-person

Available to attend 6 weeks of training on a fixed schedule

Ability to be dependable for work schedule, and work on-site 5 days a week

What could set you apart

Previous experience supporting customers via phone, online, chat or in-person

Previous experience in Contact Centers and/or Customer Service role

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Customer Service

Schedule:

Full time