Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Representative at McGriff, a division of Marsh McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Customer Service Representative on the McGriff Employee Benefit Solutions team, you’ll provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or COBRA Clients as appropriate. Determine coverage and pay out based on IRS guidelines. Educate plan participants verbally and via written correspondence on clients; plan specifics. Research and resolve issues as it relates to benefits. Build and maintain rapport with clients. Work collegially as a supportive member of the production team for the benefit of the clients and internal partners. Maintain open, effective communication and timely follow-up.

**Shifts are 9am - 6pm, 10am-7pm, and 11am-8pm (shift options will be discussed during the interview.)

**Starting salary is $45,760 or $22/hour

**Position is currently remote in South Carolina. Position may require a hybrid work schedule in Greenville, SC in the future.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

High School diploma or equivalent work experience

Strong organizational skills

Strong communication and interpersonal skills (written and verbal)

Maintain an enthusiastic, positive attitude

Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe

These additional qualifications are a plus, but not required to apply:

Employee Benefits Experience

Call Center Experience

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid Work

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Hashtags to consider including so they can be added to unique URLs (RETURN 10X BEFORE ADDING; DELETE ALL if not relevant)

#MMABI

#MMAEHB

#MMAMGF

#LI-Remote, #LI-Hybrid, #LI-Onsite to the job posting.