Position Description:

We are hiring for Customer Service Representative (Blended)

Your future duties and responsibilities:

- Analyze customer data to provide the client with clean and commonly defined account
structures.
- Contact customer for service validation and delivery as defined by stated quality KPI’s
- Check tools to resolve non-match account creation requests.
- Go through workflows, define steps and make decisions
- Able to meet or exceed agreed service level targets with the client
- Timely and accurate management of assigned orders, including utilization of Order Management Tracker system
- Effective escalation management
- Call new clients and offer our assistance (Outbound)
- Ensuring a low cancellation rate
- Adjust or upsell to their new broadband solution to ensure its matching their needs
- Ensure new clients get a good first experience with their new product

Required qualifications to be successful in this role:

-Willing to work on a Shifting Schedule
-Amenable to work onsite in McKinley, Taguig

Knowledge and Skills:
- Flexibility to work on varied projects and assignments
- Ability to multitask and prioritize regularly to manage changing work needs
- Excellent communication skills, both written and oral
- Strong attention to detail, good analytical skills
-Strong organizational and time management skills
- Ability to self-learn as well as participate in ongoing training and education
- Able to initiate and problem solve effectively
- Able to work independently and within a team environment, including professional interaction with other departments and external third parties

Behavior
- Customer Orientated
- Able to communicate clearly.
- Disciplined/self-governing.
- Willingness to learn.

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.