Customer Service Representative - Full Time
United Airlines
**Description**
We have a wide variety of career opportunities around the world — come find yours.
**Airport Operations**
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Please submit resume/CV in English.
**Job Overview and Responsibilities:**
+ Checking-in and processing of passengers and baggage onto flights
+ Ensuring that passengers are in possession of valid documentation for travel
+ Meeting and boarding flights, assisting passengers wherever required that includes:
+ Working remote arrivals and departures outside (heat, rain, snow)
+ Driving on the ramp
+ Baggage service handling, incl. occasional lifting of bags up to 25kg
+ Manual handling of aircraft doors
+ Transfer counter
+ United Club lounge
+ Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
+ Professional service to our customers, both internal and external
**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.**
**Qualifications**
**Minimum Qualifications:**
+ High School Diploma or equivalent secondary school certificate
+ A proven track record of reliability
+ Professional image and appearance
+ Outstanding customer service skills
+ Confident communication skills
+ Must be fluent in English and German (written and spoken)
+ Ability to travel to other countries for training purposes
+ Must be at least 18 years of age
+ Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
+ Must be legally authorized to work in Germany/EU for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is an essential function of the position
**Preferred Qualifications:**
+ Previous airport operations experience with United Airlines
+ Valid driver's license for Germany
+ Fluency in other European languages
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