Frankfurt am Main, DEU
5 days ago
Customer Service Representative - Full Time
**Description** We have a wide variety of career opportunities around the world — come find yours. **Airport Operations** The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision. Please submit resume/CV in English. **Job Overview and Responsibilities:** + Checking-in and processing of passengers and baggage onto flights + Ensuring that passengers are in possession of valid documentation for travel + Meeting and boarding flights, assisting passengers wherever required that includes: + Working remote arrivals and departures outside (heat, rain, snow) + Driving on the ramp + Baggage service handling, incl. occasional lifting of bags up to 25kg + Manual handling of aircraft doors + Transfer counter + United Club lounge + Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running + Professional service to our customers, both internal and external **This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.** **Qualifications** **Minimum Qualifications:** + High School Diploma or equivalent secondary school certificate + A proven track record of reliability + Professional image and appearance + Outstanding customer service skills + Confident communication skills + Must be fluent in English and German (written and spoken) + Ability to travel to other countries for training purposes + Must be at least 18 years of age + Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations + Must be legally authorized to work in Germany/EU for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **Preferred Qualifications:** + Previous airport operations experience with United Airlines + Valid driver's license for Germany + Fluency in other European languages
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