Customer Service Representative German Location BE-Herentals Posted Date 1 week ago(1/21/2025 6:07 AM) Job ID 2025-10735 # Positions 1 Position Type Regular Full-Time Overview

Kemin Animal Health and Nutrition is seeking: a Customer Service Representative 

  

As Customer Service Representative, you will coordinate between the sales, supply chain, and warehouse teams, overseeing the entire order-to-cash process. 

Responsibilities

What you’ll be doing:  

Serve as the primary point of contact for the sales team and distributors, ensuring seamless communication and support. Ensure efficient and smooth order processing, balancing economic efficiency with exceptional customer service. Maintain organized and up-to-date customer records and sales area files. Collect, validate, and manage master data to ensure accuracy and consistency. Prepare colleagues for backup roles and step in as a backup during absences, supporting both customer service and logistics functions. Deliver timely and accurate customer service, ensuring adherence to all internal procedures. Collaborate with the finance department to follow up on overdue invoices and ensure resolution. Keep customer records and sales area documentation organized. Plan shipments effectively, ensuring warehouse staff receives precise instructions for efficient delivery preparation.  Qualifications

Who you are? 

This role could be for you, if:  

 

You have a bachelor’s degree and experience within Customer Service/Supply Chain  You are customer-oriented You have a positive & growth mindset You are multilingual (German, English, Dutch)  You are an expert in Microsoft Office and ERP-systems You have Strong organizational skills with attention to detail 

 

What’s in it for you: 

A challenging opportunity where you will have the freedom to determine your own approach to a variety of tasks and responsibilities. A competitive financial package- Salary  Bonus opportunity     Continued learning opportunities- At Kemin we are compelled by curiosity, we offer our employees the possibility to develop themself on a personal and profession level: Tuition reimbursement  Linkedin Learning Corporate University with online and in person training; 

 

#LI-JC1