**Role: Customer Service Representative (GNWLJP00006382)** **Location: Tallahassee, FL// Hybrid (Onsite for 3 days/ week)** **Duration: 12+ Months contract with possible extension** **Shift Hours: Mon-Friday – 8:30 am -5:00 pm** **Required Skills & Experience:** + Good typing and computer skills + Excellent verbal communication and Customer Service skills + Minimum of a high school diploma or GED. + Previous customer service experience in a professional setting. **Roles & Responsibilities:** + Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. + Providing excellent oral communications with quality customer service. Follow through and resolve all calls. + Address billing and eligibility questions with your commitment to follow up as necessary to resolve. + Create and manage computer call logs/references for added review and follow-up with solid outcomes. + Provide excellent customer service including offering added assistance as appropriate. + This includes becoming familiar with web service offerings to support and direct a provider to these offerings. + Train and support peers and new team members **Disclaimer:** U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.