The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.
 

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Customer Service Representative is responsible for a variety of duties
which include answering calls from internal and external customers, handling correspondence, troubleshooting, setting up payment plans, processing credit card payments, updating patient demographics and insurance information, and other duties as assigned

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:  

Answering multiline phone system

Handling medical billing/customer service inquiries telephonically and via email

Researching required information using available resources

Resolving customer/patient complaints and questions

Resolving discrepancies in patient accounts

Entering and updating new patient information into appropriate systems

Routing and escalating calls to appropriate resource

Processing insurance and patient credit card payments

Handling correspondence and returned mail

Setting up payment plans

Follows up patient calls and respond to voicemails

Correcting information on claims sent to outside agencies

Performs other duties as required

Required Education, Experience and Credentials:

High school diploma required; Associate’s degree preferred

At least two (2) years of Billing Office experience or; an equivalent combination of education and experience from which knowledge, skills and abilities are acquired

Required Knowledge, Skills and Abilities:

Ability to read and comprehend simple instructions, read and write short correspondence, and memos

Ability to effectively present information in small group situations to employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent

Knowledge of medical billing principles and practices

The ability to work independently and collaboratively on projects

Strong data entry skills

Multi-tasking and prioritization skills

Excellent written and verbal communication skills

Ability to recognize individual and system problems and to communicate them to the Business Manager

Proficient knowledge of MS Outlook, Excel, Word, Access software, internet and web-based database programs

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law. 

If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.