Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Candidates must reside in close proximity to Lansing, MI and be willing to work 3 days in office Tuesday, Wednesday and Thursday.
Work Hours 8:30 am to 5pm Eastern Time Zone.
Position Summary
- You will work in front of a computer for approximately 8 hours speaking with members on the phone and working on other responsibilities in between calls.
- Answers questions and resolves issues based on phone calls/emails from members and employer groups about Flexible Spending Accounts.
- Works collaboratively with members and colleagues to deliver world class customer experience.
- Educates & assists with member portal.
- Provides members with related information to answer the unasked questions, e.g. member portal, flexible spending eligible expenses according to plan, etc.
- Documents and tracks all contacts, events, and outcomes with members using appropriate systems and processes.
- Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems.
- Takes immediate action when confronted with a problem or made aware of a situation.
Required Qualifications
- 1+ year of Customer Service experience in a call center, demonstrating ability to be empathetic and compassionate.
- 1+ year of Microsoft Office Suite Experience.
- Excellent customer service and critical thinking.
- Must have experience working multiple screens and applications.
- Effective organizational skills and ability to manage multiple tasks.
- Effective communication skills, both verbal and written.
Preferred Qualifications
- 1+ year of Flexible Spending experience.
Education
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
Pay Range
The typical pay range for this role is:
$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.