About Company: Specialized Fabrication Equipment (S.F.E.) Group (http://www.sfe-brands.com/) was founded in 2019 after the merger of three world leading OEM’s in the field of pipe fabrication equipment, tooling and machinery: B&B Pipe and Industrial Tools LLC (https://bbpipetools.com/) (USA), Mathey Dearman Inc. (https://www.mathey.com/) (USA) and TAG Pipe Equipment Specialists (https://tag-pipe.com/) (UK). In 2022 the AXXAIR Group (https://www.axxair.com/en/) (France) was acquired and in 2023 respectively Magnatech LLC (https://www.magnatechllc.com/) (USA) and Climax Portable Machining & Welding Systems LLC (https://www.climaxportable.com/) (USA) were added to the S.F.E. Group. The S.F.E. Group is formed with the vision of merging various fabrication tool businesses and brands together to offer the world’s most comprehensive range of orbital welding, pipe fabrication, precision engineered applications and cutting solutions for a wide variety of industries. S.F.E. Group’s unrivalled offering of complementing industrial tools is brought to its customers all around the world through its expanding global presence on and extensive partner network (250+), offering an unmatched level of local availability, support and service. Visit our website for more information and specific details about the multiple brands who now come together to form S.F.E. Group! About the Role: We are seeking a highly motivated and skilled Customer Service Representative I to join our team in the Manufacturing industry. As a Customer Service Representative I, you will be responsible for providing exceptional customer service to our clients through inbound call center operations. Your main goal will be to ensure customer satisfaction by addressing their inquiries and concerns in a timely and professional manner. You will also be responsible for maintaining accurate records of customer interactions and transactions. Minimum Qualifications: + High school diploma or equivalent + 1+ years of experience in a customer service role + Experience with customer relationship management systems + Proficiency in Salesforce.com platform + Excellent communication and interpersonal skills Preferred Qualifications: + Associate's or Bachelor's degree in a related field + Experience in a manufacturing or related industry Responsibilities: + Answering inbound calls and responding to customer inquiries and concerns + Providing accurate and timely information to customers + Maintaining a high level of professionalism and customer service + Recording customer interactions and transactions + Collaborating with other departments to resolve customer issues Skills: As a Customer Service Representative I, you will utilize your exceptional communication and interpersonal skills to provide top-notch customer service to our clients. You will also use your experience with customer relationship management systems and proficiency in Salesforce.com platform to accurately record and maintain customer interactions. Additionally, your ability to collaborate with other departments will be essential in resolving customer issues and ensuring customer satisfaction.