Overview: The Customer Service Representative serves as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. They handle various communication channels, including phone & email, to address customer needs promptly and professionally.

Essential Responsibilities:

Respond to phone & email inquiries from customers regarding products, pricing & order status.Partner with assigned customer base to provide pricing & availability, enter orders & provide order status.Update component and part pricing into a system & provide formal quotes to customers.Resolve general & assigned customer’s issues promptly and effectively.Assist Sales team with research work, small projects and pricing quotes as needed.Administrative support including (but not limited to) providing return authorizations assisting accounts receivable with payment issues.Collaborate closely with other CSRs in a team environment.Perform other duties as assigned.

Minimum Qualifications:

High school diploma (or equivalent) required. Associate Degree in related discipline or other related post-secondary education in lieu thereof preferred.1-3 years Customer Service / Inside Sales experience preferred.Experience working in a manufacturing environment preferred.

Position Location: 1864 Nagle Ave, Manitowoc, WI 54220