The candidates will train for 5 weeks 845AM-515PM. Candidates will work a 11:50AM to 8:20PM Shift. Bilingual Spanish speaking candidates only. + Manager is looking for sentiments of teamwork and empathy, good technical skills and can utilize multiple platforms at the same time + Extensions are anticipated Position Overview: + The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants. Position Responsibilities: + Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control. + Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure. + Uses strong customer service ability to provide value added services in a timely and accurate manner. Requirements: + High School diploma or equivalency + Outstanding telephone and interpersonal skills. + Exemplary oral and written communication skills. + Must possess good judgment and ability to make independent decisions within department protocols. + Excellent computer skills and proficiency with Microsoft Office + Experience using Salesforce and/or SAP strongly preferred + Minimum 1 year of data entry experience required. + Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism. + Must be able to handle multiple tasks at one time with a high attention to detail. + Skilled at suggestive selling and providing alternative solutions to accounts. + Ability to work overtime when required. + Ability to utilize computer, mouse, keyboard for up to 8 hours per day + Ability to sit or stand for up to 8 hours per day