At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

Work in an entrepreneurial and dynamic environment with a chance to make an impact.   Develop lasting relationships with great people.   Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Customer Service Representative I

Customer Service Representative I (CSR I) is our first level of support for internal and external customer. Assist with the overall customer needs and other queries by working closely with Operations, Planning, Cost Management, and Sales team

Essential Functions

Schedule customer delivery appointments and/or customer pickup appointments (50%)Opportunity to advocate for the customer by resolving and assist with inquiries and concerns (25%)Track customer delivery appointments and/or customer pickup appointments (25%)Assigned low volume accounts for managementActs as an advocate for the customer with a balanced and objective approachResponds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noonOwnership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development effortsAwareness of all SKU’s in the customer portfolio and sourcing options for all itemsResearches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutionsCompletes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behaviorMaintains a compliant Open Order ReportUtilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledgeEstablishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, and OperationsMonthly/Quarterly Customer Updates and PresentationsResponsible for interdepartmental cross training and understanding the supply chain processConsistent punctually and attendance is an essential function of the jobPlease note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

Minimum Qualifications:0 Years  – Experience in Field or similar manufacturing environment0 Years  – Experience in Position0 Years  – Experience managing people/projects

                *experience may include a combination of work experience and education

Preferred Qualifications:2 Years– Experience in Field or similar manufacturing environment2 Years – Experience working in Position               0 Years – Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

Lead Like an OwnerMakes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customersInnovACTMakes recommendations to continuously improve policies, methods, procedures, and/or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiencyFind a WaySeeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blameEmpowered to be GreatConsistently looks for ways to improve one’s self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectations

Education

Minimum Required: High School DiplomaPreferred: Bachelor's Degree  in a related field or equivalent work experience

Certification/License:

Required:            N/APreferred:           N/A

Foreign Language

Required:            None RequiredPreferred:           None Required

Typical Compensation Range

Pay Rate Type: Hourly

$20.06 - $27.08 / Hourly

Benefits

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.