Welcome page Returning Candidate? Log back in! Customer Service Representative I Job Locations US Job ID 2025-5740 Category Customer Service/Support Overview

 

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team!

 

 

The Customer Service Representative I (CSR) is an important member of our Contact Center team that creates and maintains customer relationships, understands products and services, researches inquiries, assembles and communicates information, verifies customers’ understanding of information, answers and records customer inquiries.

 

 

Full Time Remote Position, must be able to work the hours of 9:00am-5:30pm ET Monday-Friday.

Ideal Candidate should reside in NJ, NY, IN, KY, FL, PA, SC or NC

Responsibilities Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical sales representatives).Respond to immediate customer questions, requests, concerns and needs.Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat.Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution.Escalate issues according to department protocol.Share feedback and assist management in enhancing the programs in order to provide the best customer service.Maintain accurate data in systems, and update as necessary.Utilize work-flows and scripting materials to inquire and help identify barriers with customers.

 

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications High school diploma/GED or equivalent combination of education and experienceOne (1) year of work experience in a customer service or customer-focused roleExperience in a medical or pharmaceutical environment preferredAbility to provide consistently high-quality of customer service requiredExcellent written and oral communication skills with high level of professionalismExcellent interpersonal, organizational and active listening skills, with an ability to create customer relationshipsExtensive keyboarding, switching from multiple applications and use of phoneExcellent computer skills required, including strong Microsoft Excel capabilities Knipper Health is an equal opportunity employer Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

Software Powered by iCIMS
www.icims.com