Customer Service Representative I - SBA Any,USA At Staples, Business is Human, which means our people 'think beyond the algorithm' to deliver for customers. Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Promotional opportunities within 3-6 months!! Start Date: Monday February 26th, 2024 What you’ll be doing: Consult with internal and external customers in resolving issues that affect our customers Resolve customer issues quickly and accurately before and after they contact us Provide exceptional service, while helping customers meet all their business needs Apply active listening skills to quickly filter through complex situations Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards What you bring to the table: Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need Effective communicator with a diverse customer base that requires active listening and flawless follow-through Demonstrates resiliency and positivity when faced with adverse or difficult situations What’s needed- Basic Qualifications: Previous Customer Service Experience required Distraction free, designated workspace/home office Ability to obtain High Speed Internet Ability to perform basic equipment troubleshooting and PC/hardware set up Ability to work an 8-hour shift within the hours of 8AM – 8PM EST (5 AM - 5 PM Pacific), Monday-Friday What’s needed- Preferred Qualifications: 1-2 years Customer Service experience within the past 5 years High School Diploma or GED Previous work from home experience an asset Experience using dual monitors and navigating multiple systems We Offer: Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center Flexible PTO and Holiday Schedule, Online and Retail Discounts, Company Match 401k, Physical and Mental Health Wellness programs and more perks and benefits Hourly wage $15.00 - $18.36 per hour, based on experience and location Job Ref: 617